Privacy Statement

BB Group Textile Ltd.

CUSTOMER INFORMATION REGARDING THE PROTECTION OF PERSONAL DATA

  1. Data Controller

In accordance with the Personal Data Protection Law No. 6698 ("Law"), your personal data may be processed by BB Group Textile ("Company") as the data controller within the scope described below.

We prioritize the confidentiality and security of your personal data and take care to ensure its protection. As a company, we process and preserve your personal data in compliance with the Law.

  1. Processed Personal Data

Below are explanations regarding your personal data that may be processed if you contact our company through one of the Personal Data Collection Methods:

Categories of Personal Data:

  • Identity Information
  • Contact Information
  • Location Information
  • Customer Transaction Information
  • Request and Complaint Information
  • Financial Information
  • Physical Space Security Information
  • Transaction Security Information
  • Marketing Information
  • Visual and Auditory Records

Although your credit card information, such as bank details, bank card, or credit card number, expiry date, and CVV code, is processed during sales, this data is not stored by the Company. Financial information (e.g., the last 4 digits of your card number) is processed by the Company only for the purpose of storing sales records in compliance with the relevant legislation, fulfilling requests such as refunds, exchanges, etc., and is limited to the following purposes.

Cookies: You can access information about the processing of your personal data through cookies from the Cookie Disclosure Text on our website.

  1. Purpose of Processing Personal Data

Your personal data is processed in accordance with the general principles set forth in Article 4 of the Law, for specific, explicit, and legitimate purposes, limited to the purpose for which they are processed, and kept for the period stipulated by the relevant legislation, provided that they are relevant, accurate, and up-to-date, as required by law and honesty.

The personal data collected will be processed within the framework of the purposes ("Purposes") set forth below in accordance with the personal data processing conditions and purposes specified in Article 5 of the Law.

Purposes:

  • Presentation and sale of our company's products and services to you through our stores, website, and mobile application channels, and execution of sales transactions,
  • Establishment of sales contracts related to our company's products and services, conduct of invoicing processes,
  • Management of transactions and requests related to the follow-up of financial and sales records,
  • Conducting order processes, completing order and delivery processes through online services, and ensuring communication with our customers,
  • Fulfillment of after-sales support services and warranty processes,
  • Providing special advantages and facilities to our customers in return and exchange transactions,
  • Necessary studies to be carried out by our relevant business units for the realization of commercial activities conducted by the Company, planning of business strategies, and execution of related business processes,
  • If you create a membership; creation of membership accounts through our website or mobile application, and conduct of membership processes,
  • If you create a membership; verification of your age to shop through the website or mobile application,
  • Conducting order processes, informing about the delivery status of purchased products and service changes, conducting communication activities regarding current product stock information upon request,
  • Providing the opportunity to add comments on the website or mobile application, publishing your comments, and informing you about the publication of your comments, conducting checks to ensure the security of the website or mobile application, and conducting strengthening efforts in terms of information security,
  • Conducting necessary studies by our business units to benefit relevant individuals from our company's products and services, including sales and marketing activities conducted by the Company, and conducting related business processes,
  • Management of customer relations and ensuring the currency and accuracy of customer communication information,
  • Fulfillment of legal obligations that our Company is subject to, including the Law on Consumer Protection, the Law on Regulation of Retail Trade, and the Law on Regulation of Electronic Commerce,
  • Providing information to authorized institutions in accordance with the law and fulfilling requests from official institutions,
  • Ensuring the legal, technical, commercial, and business security of our Company and related individuals in business relations with our Company,
  • Determination and implementation of our company's commercial and business strategies,
  • Conducting accounting and finance processes,
  • Receiving your requests and complaints, evaluating and concluding them, managing customer relations, providing digital assistantship services,
  • Conducting necessary studies by our business units for the execution of all research, development, corrective, and preventive activities required for the resolution of your requests and complaints and to prevent recurrence,
  • Conducting customer acquisition activities,
  • Providing information to third parties, natural or legal persons with whom business relations are established within the scope of the commercial activities conducted by the Company,
  • Planning and execution of customer satisfaction and corporate communication activities,
  • Conducting draws, campaigns, competitions, promotional activities, ensuring the fulfillment of participation conditions in this context,
  • Ensuring the outcome of legal transactions arising from the Company's division or transfer of all or part of the Company to another company,
  • Follow-up and execution of legal affairs, and ensuring evidence in potential future disputes with the aim of storing personal data throughout the general statute of limitations period,
  • Evaluation of your applications transmitted to the Company regarding the use of your rights specified in Article 11 of the Law and conclusion of these applications in compliance with the legislation, and realization of necessary processes within this framework,
  • Ensuring compliance with statutory retention obligations.

If you give your explicit consent,

  • Conducting marketing processes of our Company's products and services by contacting you, customization and analysis activities, including profiling, and offering and promoting our products and services tailored to the preferences, usage habits, and needs of the relevant individuals, Identity Information, Contact Information, Customer Transaction Information, Marketing Information
  • Analysis of your shopping preferences (visits, orders, etc.) on the website, mobile application, or our stores, Identity Information, Contact Information, Customer Transaction Information
  • Conducting surveys, research, and analysis studies for customer satisfaction, Identity Information, Contact Information, Customer Transaction Information, Marketing Information
  • Sending information communications related to collection promotions, catalogs, events, promotions, bulletins, discounts, earned points, gift vouchers, club memberships, campaigns, and promotions in accordance with the Regulation on Commercial Communication and Commercial Electronic Communications. Identity Information, Contact Information, Customer Transaction Information, Marketing Information

 

  1. To Whom and for What Purposes Processed Personal Data May Be Transferred
  • Your personal data collected for the fulfillment of the Purposes mentioned above may be transferred to the parties listed below in compliance with the rules regarding the transfer of personal data stipulated in Articles 5 and 6 of the Law, within
  1. Kişisel Veri Sahibinin Hakları

Kişisel veri sahipleri olarak, Kanun'un 11. maddesi uyarınca aşağıdaki haklara sahipsiniz:

  • Kişisel verilerinizin işlenip işlenmediğini öğrenme,
  • Kişisel verileriniz işlenmişse buna ilişkin bilgi talep etme,
  • Kişisel verilerinizin işlenme amacını ve bunların amacına uygun kullanılıp kullanılmadığını öğrenme,
  • Kişisel verilerinizin yurt içinde veya yurt dışında aktarıldığı üçüncü kişileri bilme,
  • Kişisel verilerinizin eksik veya yanlış işlenmiş olması halinde bunların düzeltilmesini isteme ve bu kapsamda yapılan işlemin kişisel verilerin aktarıldığı üçüncü kişilere bildirilmesini talep etme,
  • Kanun ve ilgili diğer kanun hükümlerine uygun olarak işlenmiş olmasına rağmen, işlenmesini gerektiren sebeplerin ortadan kalkması halinde kişisel verilerinizin silinmesini veya yok edilmesini isteme ve bu kapsamda yapılan işlemin kişisel verilerin aktarıldığı üçüncü kişilere bildirilmesini talep etme,
  • İşlenen verilerin münhasıran otomatik sistemler vasıtasıyla analiz edilmesi suretiyle kişinin kendisi aleyhine bir sonucun ortaya çıkmasına itiraz etme,
  • Kişisel verilerinizin kanuna aykırı olarak işlenmesi sebebiyle zarara uğramanız hâlinde zararın giderilmesini talep etme.

Yukarıda belirtilen haklarınızı kullanmak için talebinizi, yazılı olarak veya Kişisel Verileri Koruma Kurulu ("Kurul") tarafından belirlenen diğer yöntemlerle, aşağıda yer alan iletşim bilgilerine göndermeniz gerekmektedir.

Adres: [Adres]

E-posta: [E-posta adresi]

Telefon: [Telefon numarası]

Şirket olarak, talebinizin niteliğine göre talebi en kısa sürede ve en geç 30 gün içinde ücretsiz olarak sonuçlandıracak ve gerekli işlemleri yapacaktır. Ancak, işlemin ayrıca bir maliyet gerektirmesi halinde, Kurul tarafından belirlenen tarifeye göre tarafınızdan ücret talep edilebilecektir.

Kişisel verilerinize ilişkin olarak yukarıda yer alan haklarınızı kullanmak için taleplerinizi iletmek üzere Şirketimize başvurmanız halinde, talebinizin niteliğine göre en kısa sürede ve en geç otuz gün içinde başvurularınız ücretsiz olarak sonuçlandırılacaktır; ancak, işlemin ayrıca bir maliyet gerektirmesi halinde, Kişisel Verileri Koruma Kurulu tarafından belirlenen tarifeye göre tarafınızdan ücret talep edilebilecektir. Taleplerinizin ayrıca üçüncü kişilere aktarıldığı durumlarda bu durum size bildirilecektir.

  1. What Are the Rights of Data Subjects Under the Law?

In this context, we inform you that as a data subject, you have the following rights as stipulated in Article 11 of the Law:

  • To learn whether your personal data is being processed,
  • To request information if your personal data has been processed,
  • To learn the purpose of processing your personal data and whether they are being used in accordance with their purpose,
  • To know the third parties to whom your personal data have been transferred domestically or abroad,
  • To request correction of your personal data in case they are incomplete or incorrect and to request notification of such correction to third parties to whom your personal data have been transferred within the scope of such processing,
  • To request deletion or destruction of your personal data in accordance with the provisions of the Law and other relevant laws, in case the reasons requiring the processing of your personal data cease to exist, and to request notification of such deletion or destruction to third parties to whom your personal data have been transferred within the scope of such processing,
  • To object to the occurrence of a result against yourself by means of the analysis of your processed data exclusively through automated systems,
  • To demand compensation for damages in case you incur damages due to unlawful processing of your personal data.

You can send your applications regarding the above-mentioned rights to the following addresses:

Address for Sending Written Applications:
Registered Electronic Mail (KEP) Address:
Email Address: (if the email address you are sending from is not registered in our system, your application must be signed with a secure electronic signature or mobile signature).

Your applications will be concluded free of charge within the shortest time possible and at the latest within thirty days, depending on the nature of your request; however, if the procedure requires a cost, you may be charged a fee according to the tariff determined by the Personal Data Protection Board.

We hereby present this information to you.